I paid $35 for a Plug in and when I downloaded it I could find the preview but it wouldn't let me add it in an edit it like I want to. I don't understand whats going on. can you help?

I paid $35 for a Plug in and when I downloaded it I could find the preview but it wouldn't let me add it in an edit it like I want to. I don't understand whats going on. can you help?
Hello David,
I have reached out to you directly via email, so that we can more effectively resolve the problem you are experiencing.
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