Hello, I purchased the following video: https://www.pond5.com/stock-footage/24233127/woman-types-her-smart-phone.html, but it is not working when I try to upload it onto my site. It says it requires either M4V File or OGV File. Please help!
Hi there,
Please contact customer support directly with the details of your purchase, including your username. We can run a conversion on the file for you into either h.264, prores, or motionjpeg. We will also be happy to offer you a refund in the event that we cannot get the content working correctly for you. :)
1 Kommentar