Hello !

I do not know why I cannot download the files. I did respect all the image upload specifications but it does not work !

Please help me !


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    Hi Abdessamad, please bear in mind that when you upload files they will be sent through our preprocessing system first. Depending on the load on our servers and the size of your files, this can sometimes take 24-48 hours, though usually it is much shorter.  When exactly did you try uploading your files? Did you upload your files via ftp or via the site uploader? Did you receive any error message?

    Perhaps you could try uploading one file at a time, and if your files have still not appeared in a few hours, please contact us directly at support@pond5.com and we will investigate this further for you. 

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