Why Is My Media Not On The Site?

Your media is not live on the site until it has been reviewed by our curator it will not be accessible from public areas of the site, and will just be visible from your Uploads page.

Please keep in mind that once files are approved, they still need to be completely loaded in the database and indexed (which is a behind-the-scenes process). This may take a few hours to happen, and in some cases, up to a week. Rest assured, this is just how the indexing/re-indexing works with multiple servers.

Your media may be offline for one of three reasons, all of which can be checked from the Uploads page.

  • When you view all of your media, look in the status column. If your files have a status of Needs Edits, you must add more information and submit them to the curator for review.
  • If your files have a status of Pending Review, that means your files are in the curator queue and are awaiting their review.
  • If your media has a status of Rejected, then that means the curator has decided your media is not suitable for our collection and have been taken offline.

If you submitted media to the curator and you find your media in the Needs Edits stage, check your sitemail for a note from the curator.

Your media will only be live on the site if your media has a status of Online.

If you feel your media has been unfairly rejected, contact us for a more thorough explanation. 

Was this article helpful?
5 out of 12 found this helpful
Have more questions? Submit a request

0 comments

Please sign in to leave a comment.