Downloading Purchases

Downloading Active Purchases

Once you purchase a file, you will be automatically redirected to the Downloads page and your downloads stay active for 14 days.

To navigate to your Downloads page, sign into your account > hover cursor over your account avatar > Click on Dashboard >  Downloads

To download a file, look under Active Downloads and click on DOWNLOAD.

The available SIZES / FORMATS will display and click download to start downloading.

Note: You have to option to download any and all SIZES / FORMATS

Downloading Purchases After 14 Days

Your downloads stay active for 14 days after purchase. If you do not see a purchase under Active Downloads, check your Receipts section. You can reactivate purchases by clicking 1 reactivation left or reactivate.

You can download your purchase an unlimited number of times. If you are unable to reactivate a purchase on your own, just Contact Us.




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46 comments

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    I can't download my purchase

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    We have manually adjusted some settings on your account and  you are now able to download your purchased files! If you run into any other issues, please know you can always write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.

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    Hi! I'm just wondering: is my preview download sound effect ok for commercial use? Please let me know, thank you!

     

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    The low resolution watermarked file previews cannot be used commercially, they are only for testing purposes. You only have the license to use the high resolution files which you have purchased.

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    I have the same problem like hasenahmad, couldn't download pictures. Please could you help?

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    I can see that we have taken care of you today. Should you require assistance in future, please feel free to write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away!

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    stuck in here, my project canceled because of this! no quick respond from 10.am till now,!

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    Please help me I am stuck on this as well.

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    It looks like we have now resolved the issues you were having, please let us know if you require any additional assistance. 

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    Stuck Help

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    Hi Tirmizi, we have adjusted some settings and you should now be able to download your purchases :)

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    Help, can not download

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    Hi Huang, we have taken care of this issue for you and you can download your purchased files. If you ever require immediate assistance, please reach out to us directly at at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.

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    Hi, I can't download my 3 files neither since the Download Button got stuck for hours, please help as soon as possible because I already emailed support@pond5.com but there is no reply yet. Thanks.

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    Looks like we have already taken care of the issues you were having today, please don't hesitate to reach out to us directly should you require any additional assistance.

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    Also having a problem trying to download my after effects template after purchasing.  Can you help?

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    It looks like this issue has now be resolved on your account.

    Should you encounter any problems with the AE template or any other purchases, please feel free to contact us directly at support@pond5.com explaining the issue you are experiencing along with the Clip ID and the aid of screenshots where possible. We will do all we can to determine the problem and get the template working for you on your end. 

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    Help, can not download, stuck in here

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    Hello Bo, I see that our customer care team are currently looking into resolving this issue for you, as soon as possible. We will reach out to you by email shortly when when the issue has been resolved.

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    My download is stuck. Will not move past this phase. Need song ASAP.

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    Need Help Urgenly!!

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    I see that we have already helped you resolve this issue. If anyone requires immediate assistance, please know our support team is always happy to help right away and can be reached at support@pond5.com

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    I am having this issue as well, can you please help me.  

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    I see that this issue has also been resolved for you.

    Please feel free to reach out to support@pond5.com directly if you require immediate assistance, we will be happy to take care of you right away.

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    Hi, I can not download this file, please tell me the solution as soon as possible!!!

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    I see this issue has been resolved for you today. You should now be able to download your purchased items without any further problems.

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    I have the same problem as the other guys. I can't download the file. Can you help me?

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    i am having the same issue as everyone else

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    Hey everyone, we're sorry to hear you's have been experienced issues. I see that our support team has already taken care of each of you.

    Please reach out to support@pond5.com if you require immediate assistance in future, we will be happy to assist right away. 

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    Yet another person adding to this thread of customers who have paid for songs and then cannot download them.  No reply to my email or phone call....wish I had checked this before purchasing.  Clearly there is a bigger problem here....need to finish this project tonight. I've already paid for these songs and will now have to find another option.  Will be asking for a refund on these downloads and not using this service again.

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