How to Clear a YouTube Content ID Claim

Content ID is YouTube’s digital fingerprinting system that rights holders can use to easily identify and manage their copyrighted content. This is done by comparing the uploaded videos on YouTube to the audio and video files registered with Content ID agencies by their owners. 

There’s no need to panic if you receive a Content ID claim. Clearing these claims is a very straightforward and quick process. You can remove Content ID claims in the following ways:

  1. Contact Pond5’s Customer Support team at support@pond5.com. They can help you through the process.
  2. Disputing the claim via YouTube’s built-in form.
  3. If the music is administered via AdRev, the AdRev Claim Clearance page is the quickest and most direct way to clear a claim.  AdRev sends an email confirmation once the claim has been cleared.
  4. Contacting the artist directly via their Pond5 profile page with a link to your YouTube video, where they can further help with having the copyright notices removed as quickly as possible.

To clear a claim via YouTube, you can easily let YouTube know you have a valid license.  Choose to "dispute" the claim by clicking the “matched third party content” copyright notice next to the video in your Video Manager, or on your dedicated copyright notices page. After you click “file a dispute”, select the option "I have a license or written permission from the proper rights holder to use this material". Typically, a copy of a receipt and a link to our Royalty-Free License will satisfy YouTube in these circumstances.

You may download a copy of your receipt or proof of purchase from the Downloads or Order History page.

  

If you need additional assistance, please do not hesitate to contact our Support Team. To expedite the process, please include:

  • Your transaction ID
  • Track item ID
  • A link to your YouTube video → *Please ensure your video is not set to private, unlisted is permitted.
  • A screenshot or name of the company that has raised a claim (*E.g. AdRev)

 

How to Avoid Demonetization 

While it’s almost never something to worry about, it can be frustrating when you receive a Content ID claim, especially if you’re planning on monetizing your video. In order to prevent demonetization moving forward, Pond5 suggests uploaders initially publish their videos as “Private” or "Unlisted" as opposed to “Public.” By taking this step you’re ensuring that if you do receive a claim, you should be able to resolve it before missing out on any monetization opportunities. 

Being able to monetize your video during the first 48 hours after upload is critical, so we want to make sure you avoid losing out during this time period when most views occur. Once any claims have been resolved, you can update your video to “Public” with the understanding that you will not receive any additional claims in the future.

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