I Want to Clear the Claim on My Own
(Screenshots below current as of June 1st, 2021)
- On Pond5, navigate to your Downloads or Order History page to download your receipt:
- Return to YouTube and choose to "dispute" the claim by clicking the “matched third party content” copyright notice next to the video in your Video Manager, or on your dedicated copyright notices page.
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Copy and Paste the following (with Item ID(s))
I have purchased a license for use from Pond5.com and the item ID number(s) are: [INSERT ITEM NUMBER(s)]
Pond5's Royalty-Free License Agreement: https://www.pond5.com/legal/license
Please release my claim.
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- Dispute Submitted
- Your claim should be cleared shortly. If at any point you would prefer or require 1:1 support, please reach out to us at support@pond5.com and we'll do everything we can to help.
How to Clear a Non-AdRev YouTube Content ID Claim
Clearing CID claims with administrators other than AdRev is quick and easy and Pond5 is here to help! You can contact our support team with the information listed below, or if you prefer to clear the claim on your own, we have listed out simple instructions to manage the process within YouTube.
I Want Pond5 to Help with My Claim
Please email our support team at support@pond5.com and provide the following information:
- Your transaction ID
- Track item ID
- A link to your YouTube video → Please ensure your video is not set to private (Unlisted is permitted)
- A screenshot or name of the CID admin that has raised a claim:
- A copy of your Proof of Purchase which can be found here
Clearing YouTube Content ID Claims with AdRev Containing an AdKey
Content ID (CID) is YouTube’s digital fingerprinting system that many Pond5 artists and other rights holders use to easily identify and manage their copyrighted music. CID is a useful rights management tool that protects both Pond5 customers and artists from infringement.
Pond5 is excited to be partnering with AdRev, one of the largest administrators in the ContentID space, to provide a simple solution for CID claim removals. When you license one of the over 140,000 AdRev registered music tracks on Pond5, you will be given a unique alphanumeric code (“license key”) on your email receipt:
If you are uploading to YouTube, include the full license key (including “AdKey:”) in either the description or tags of your video, set your video to either Unlisted, Premiere, or Public (not Private or Scheduled) and AdRev will detect the license key and release any claims on your video within minutes, allowing you to monetize without issue. When done properly, you will receive email confirmation from YouTube that a claim has been successfully released.
How to Avoid Demonetization
While it is almost never something to worry about, it can be frustrating when you receive a Content ID claim, especially if you are planning on monetizing your video. In order to prevent demonetization moving forward, Pond5 suggests uploaders initially publish their videos as "Unlisted" as opposed to “Public.” By taking this step you are ensuring that if you do receive a claim, you should be able to resolve it before missing out on any monetization opportunities.
Being able to monetize your video during the first 48 hours after upload is critical, so we want to make sure you avoid losing out during this time period when most views occur. Once any claims have been resolved, you can update your video to “Public” with the understanding that you will not receive any additional claims in the future.