Youtube Is Not Letting Me Use Your Media in My Video

Media that you purchase from Pond5 is licensed for use across all media, including YouTube.

As a measure to prevent fraud and piracy, YouTube has employed a Content ID system that automatically identifies and matches as much music as possible. This includes some royalty-free content.  

When YouTube has raised a claim and have identified a song in a video, they also include an option  to file a dispute. Please follow this process and indicate that you have purchased the necessary rights to use the content.  Typically, a copy of a receipt and a link to our royalty-free license will satisfy YouTube in these circumstances.

You can download a copy of your receipt or proof of purchase from the Downloads or Order History page.

If you need additional assistance, please do not hesitate to contact our support team. To expedite the process, please include:

  • Your transaction ID
  • Track item ID
  • A link to your YouTube video *please ensure your video is not set to private, unlisted is permitted
  • A screenshot or name of the company that has raised a claim *E.g. AdRev




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    For your consideration and future commerce: I opted out of a purchase due to the inability of Pond5 to back up it's licensing agreements -- a job that this post and others clearly indicate lays on the party purchasing the track, i.e. me! Did not have any issues at AudioJungle. Perhaps you can emulate their model.

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    Please rest assured, we are absolutely able to back up our license agreement. If your YouTube video was claimed by a company like AdRev, then in addition to the above appeals process, we will be happy to notify the seller via Pond5 and have them remove the claim. Just send a message to with a link to the YouTube video, and the transactionID from the relevant purchase.

    Some sellers at Pond5 use companies like AdRev, which place their content into the YouTube contentID system. We require, as per our contributor agreement, that sellers immediately release such claims on content purchased in our marketplace. It seldom takes very long to resolve these issues.

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    I work for a lot of corporates who want their promotional videos placed on YouTube, preferably with some nice tunes to them. What they don't want, is to have ads placed against their videos because of the music that I licensed for them and the contentID system kicking in. Based on the metadata of their video, such ads could also be competitive.

    Is there a way to safeguard that no ads will appear period? If we use audio from Pond5, should we first upload it without the video, just to see if contentID is active on the track? Or could we upload it as a private video first? This is critical as it makes all the difference between advising my clients to use or not to use Pond5 for music tracks...

    Please advise.

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    Hi Richard,

    Unfortunately, no, there is no way for us to guarantee that you won't ever see a copyright claim. But uploading a test video with the desired audio to YouTube is a great way to see if the music is in contentID or not. Either way, as I mentioned above, we are able to assist in the removal of such flags by contacting the sellers at Pond5 directly.

    This is a big issue that we've been dealing with for a long time. There are many parties involved (YouTube, Pond5, AdRev, etc) and it's been a challenge getting things even to this point, where we are able to quickly resolve the issues. But there is cirtanly more work to be done, and we will continue working on a permanent solution. Perhaps we can start making our sellers label the work that they have registered with companies like AdRev.

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    I just uploaded a video privately as a test video, and I got the "Matched Third Party Content" message. I want to reupload the video publicly, so all of my subscribers will get a notification that I uploaded it.

    My question is: if I send the link to the PRIVATE video and proof of purchase to pond5, will I get the "Matched Third Party Content" message again when I reupload it PUBLICLY?

    The reason I'm asking is because when I reupload it publicly, I'd like to be able to monetize the video right away, and not have to wait for the copyright claim to go away. But if that's what I have to do, I can deal with it.

    Thank you for your time.

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    @DtRockstar1 - I'm afraid that is likely what you'll have to do. What we do in customer service is reach out to both the party that placed the flag on the video, and the seller through Pond5. These are the two entities in control of the flagging, so only one of them can remove the flag. But we can't have them prevent the automated system from placing a flag. YouTube hasn't set things up that way.

    Here's what we need if you have to contact us for a flag issue:
    1) A link (public or unlisted, not private) to the YouTube video.
    2) the transactionID from your receipt
    3) the clipID for the Pond5 item, also on your receipt

    Once we have that, we can contact the right parties immediately.

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    @Jonathan - Thank you very much for your help. I will be in touch with you when I upload the final product for public viewing as to whether it gets flagged, and I will send you the necessary information.

    The Unlisted test video I uploaded has now been cleared of the flag, so thank you very much for your help.

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    Hi Jonathan.

    What does it mean if in a song appear not available in this cases.
    'Seamless Looping' and 'Available for Musical Works'
    I would like to use the song for a Video to upload in YouTube.

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    @alrivas - Seamless looping just means that the audio track ends on the same note that it begins with, so when it repeats, you can't tell that it's repeating. It's "seamless". As for the new musical works part, I'll direct you here for more information on that:

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    We used a song purchased here and youtube placed an ad on our video, saying that someone has revenue rights to the song and therefore can place an ad on our video. We disputed it and are awaiting the results.

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    @CleanSlateDigitalMedia - Please contact customer support,, and we'll be happy to assist with that.

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    interesting, so these audio files are the same way "flagged and brand-marked with content identity shit" like all stuff that I purchase from videocpilot

    it's really sad that youtube even allows to put something on Content Identiy that is sold as Royalty Free

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    Pending approval for comments? lol 

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    actually I wanted to purchase something but this page just shows me that you are not even allowing free posting.  cya

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    Please accept our sincerest apologies for the delay in getting back to you. Our support team is  available to help Mon-Sat via phone, live chat or email. If you require immediate assistance, please reach out to us through one of these methods and we are always more than happy to assist right away.

    These YouTube claims are unfortunately entirely out of our control. Nonetheless, we are always more than happy to help file a dispute on your behalf should you run into this issue and do our best to have it resolved promptly.

    Generally once these disputes are filed, the claim is released within 48 hours and as I mentioned we are more than happy to help you in this process.

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