Media that you purchase from Pond5 is licensed for use across all media, including YouTube.
As a measure to prevent fraud and piracy, YouTube has employed a Content ID system that automatically identifies and matches as much music as possible. This includes some royalty-free content.
When YouTube has raised a claim and have identified a song in a video, they also include an option to file a dispute. Please follow this process and indicate that you have purchased the necessary rights to use the content. Typically, a copy of a receipt and a link to our royalty-free license will satisfy YouTube in these circumstances.
If you need additional assistance, please do not hesitate to contact our support team. To expedite the process, please include:
- Your transaction ID
- Track item ID
- A link to your YouTube video *please ensure your video is not set to private, unlisted is permitted
- A screenshot or name of the company that has raised a claim *E.g. AdRev