If you are needing help getting started with purchasing using your Pond5 account, check out our Buyer Getting Started FAQ.
Checking the Status of Your Membership
You can always see details about your current membership by visiting your Membership page. To find your My Membership page: Sign into your account > Hover cursor over your account avatar > Click on Dashboard > Account > Membership
- Your current type of membership
- Number of available free downloads
- Download Refill Date
- Renewal Date
- Membership Charge
- Membership Status
Searching For Media Within Membership Collection
To set Membership Content filter:
- Type your keywords in our search bar
- Choose your media type by selecting from the drop down menu
- Hit the search icon or ENTER
- On the top right, click on the blue "Filter" button
- Check the Membership Content box to set filter the search results to membership content
To preview a file, hover your cursor over the thumbnail. The file will display as FREE and with the text “item available through membership.” To open a full page preview, click on the file.
Downloading From Membership Collection
When logged into your membership account, you will be eligible to take advantage of your free downloads. The number of your remaining free downloads will display in your cart or on a membership item’s download icon and all files in our core library will display with a price.
When you are ready to use one of your free Membership downloads, you can download instantly by clicking Download on a file’s full preview page.
Alternatively, you can add any files into your cart and can either choose to use one of your free Membership downloads.
Understanding Your Cart
When logged into your membership account, the items in your cart will be divided into two sections:
- Membership Items
- If you would like to use one of your free membership downloads, simply click Free Download. You can choose to save your free download for another membership collection item and proceed to purchase the item a-la-carte.
- Membership-eligible items you have not downloaded yet are included in your cart’s total.
- Core Library Items
- All core library items will display with an a-la-carte price
Still need help? Contact us!