Managing Membership

You can manage your membership account from your Membership page.

Log into your account > Hover cursor over account avatar > Click on Dashboard > Account > Membership

 

Finding Receipt/Proof of Purchase

You can view and generate receipts for any of your purchases from your Downloads page. For more information, see How Do I Get a Receipt or Proof of Purchase?

Updating Recurring Payment Method

Membership payment methods can be updated at any time from your Membership page.

  • Adding/updating your Recurring Payment Credit Card:
    • Adding a New Card

Scroll down to Recurring Payment Method > Click Add New Card to input new card details > Fill in card information > Click Save Credit Card

    • Updating Card

Scroll down to Recurring Payment Method > Choose another saved card from the dropdown menu

 

  • Updating your PayPal information:

To make any adjustments to your PayPal account, please refer to the PayPal website.

Renewing Your Membership

Once you are a member, your recurring payment method will automatically be saved and charged for your membership on your renewal date. For more information about your membership see How Do I Get Started With My Membership? 

Having Multiple Memberships

You do have the freedom to have multiple memberships. Please know, only one membership plan can be active on one Pond5 account at a time. To acquire another membership, you can create a new account and purchase an additional membership package. To find out how to get access to more media, see How Can I Supplement My Membership? For help with purchasing a membership, see How Do I Become A Member?

Still need help? Contact us!

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