Subscription Issues

Subscription Was Not Renewed

If your subscription was not automatically renewed, then there may be an issue with your payment information.

Unable to Checkout

If you are not able to complete the checkout process please first confirm that your billing information is correct.

  • Check to see if you have input the correct card security code.
    • For most cards, the security code is a three digit code on the back of the card
    • American Express credit card security codes are located on the front of the card.
  • Try contacting your card’s customer support by calling the number on the back of your credit card.
  • Try using PayPal.
  • If you continue to experience issues, please contact us.
  • For general help with purchasing, see How Do I Checkout?

Issues With a Subscription Purchase/Download

If you are experiencing any technical issues with one of your Subscription purchases or downloads, please contact us.

To learn about returns/exchanges on Subscription content, see our Subscription Return Policy.

Still need help? Contact us!

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