Membership Return Policy

Once a file has been downloaded from your Membership package, it can no longer be exchanged or returned. If there is a technical defect with your download, please contact us and our customer support team will be happy to assist you.

For more information see What Is Your Refund Policy?

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8 comments

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    Hello,  I just bought the item After Effects Template, but i have really difficultys to render it on my computer, I cannont even do modification properly. I can send you a screenshot, that its going to render all day. Im very dissapointed. If there is any chancec that, I can refund the money....Even if I will want to do modification in future, every time render 15 hours and I dont even know if it's going to render at the end at all. Please ...

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    Sorry, didnt write correctly. If there is any chance, that you can refund the money...

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    Hey, we want to take care of you as best we can and have reached out to you directly via email. 

    Please reach out to support@pond5.com if you require immediate assistance, we are always happy to take care of you right away.

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    Hello, I just bought a membership but have decided it does not benefit my business. I would like a refund please. Thanks

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    I see that our support team has already taken good care of you. Please don't hesitate to reach out again if you have any other questions! 

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    Yes, thank you, it's very very helpful

    Best wishes to your team !

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    Looking to buy new animation, but not sure about same, how long it will take to render, the seller doesn't answer

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    Have you already purchased the AE template in question? Information about the template should be displayed on the item description page, wether it requires a plug in etc.

    If you have any other questions, please feel free to reach out to our support team and we will do our best to take care of you. 

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