Once a file has been downloaded from your Membership package, it can no longer be exchanged or returned. If there is a technical defect with your download, please contact us and our customer support team will be happy to assist you.
Once a file has been downloaded from your Membership package, it can no longer be exchanged or returned. If there is a technical defect with your download, please contact us and our customer support team will be happy to assist you.
8 comments
Hello, I just bought the item After Effects Template, but i have really difficultys to render it on my computer, I cannont even do modification properly. I can send you a screenshot, that its going to render all day. Im very dissapointed. If there is any chancec that, I can refund the money....Even if I will want to do modification in future, every time render 15 hours and I dont even know if it's going to render at the end at all. Please ...
Sorry, didnt write correctly. If there is any chance, that you can refund the money...
Hey, we want to take care of you as best we can and have reached out to you directly via email.
Please reach out to support@pond5.com if you require immediate assistance, we are always happy to take care of you right away.
Hello, I just bought a membership but have decided it does not benefit my business. I would like a refund please. Thanks
I see that our support team has already taken good care of you. Please don't hesitate to reach out again if you have any other questions!
Yes, thank you, it's very very helpful
Best wishes to your team !
Looking to buy new animation, but not sure about same, how long it will take to render, the seller doesn't answer
Have you already purchased the AE template in question? Information about the template should be displayed on the item description page, wether it requires a plug in etc.
If you have any other questions, please feel free to reach out to our support team and we will do our best to take care of you.