Here at Pond5, we want you to shop with confidence knowing you’re getting the best possible deal on quality media. If you find a better price elsewhere on an identical clip, Pond5 will match it. In short, we won’t be beat!
How does Pond5’s price matching work?
- Make sure the Pond5 item you’d like to price match is identical to the competitor's item.
- Share a link to the lower price you would like us to price match at support@pond5.com or +1 (855) 410-6789.
- Our team will adjust the price accordingly.
What if I’ve already purchased an item from Pond5? Can I request a price match after my purchase?
Yes. We’ll gladly price match identical items for requests submitted within 30 days of your purchase. Please connect with our team at support@pond5.com or +1 (855) 410-6789 with a link to the lower price and we will process your refund.
What items qualify for price matching?
We offer price matching on all media available on our marketplace. The competitor’s item must be identical in length, format and other technical specs.
How do I present the lower-priced item?
The best way to present us with the exact-match, lower-priced item is to send us a link of the item page of the competitor's item. We’ll check the link to verify the lower USD ($) price.
What else should I know about price matching with Pond5?
- The competitor’s item must be identical in format, length and other technical specs
- The competitor's licensing terms for this item must be as broad as the "Individual License" on Pond5 (i.e. royalty-free, unlimited use, worldwide, in perpetuity)
- The price of a competitor’s item must be for a full-priced, a la carte purchase (i.e. not part of a subscription or discount)
- The competitor’s lower price must be publicly displayed on an e-commerce marketplace (i.e. not an offline quote)
- The seller of the competitor’s item must be the copyright holder
- Price match requests must be submitted prior to or within 30 days of purchase of a Pond5 item
- All price matching will be done in USD ($)
- A Pond5 item will not be price matched at a lower price than our minimum prices:
- Video HD: $25
- Video 4K: $50
- Video SD: $15
- Music: $5
- After Effects: $5
- Sound Effects: $2
- Photos: $5
- Illustrations: $5
- 3D Models: $5
Pond5 may run tests of the Best Price Guarantee and may amend these terms at any time.
Still need help? Contact us!