Price Match Guarantee

Pond5 will match the price of identical media available on competitor sites.

How does it work?

  1. Make sure the item you would like to price match is identical to the competitor's item.
  2. Connect with our team at support@pond5.com or +1 (855) 410-6789.
  3. Share a link to the lower price you would like us to price match.
  4. Our team will adjust the price accordingly.

Can I request a price match after I’ve purchased the Pond5 item?

Yes. We will price match identical items for requests submitted within 30 days of your purchase. Please connect with our team at support@pond5.com or +1 (855) 410-6789 with a link to the lower price and we will refund you accordingly.

What items qualify for price matching?

We offer price matching on all media available on our marketplace. The competitor’s item must be identical in length, format and other technical specs.

How do I present the lower-priced item?

The best way to present us with the exact-match, lower-priced item is to send us a link of the item page of the competitor's item. We will then check the link to verify the lower price.

Policy details

  • The competitor’s item must be identical in format, length and other technical specs
  • Price match requests must be submitted prior to or within 30 days of purchase of a Pond5 item
  • The price of a competitor’s item must be for a full-priced a la carte purchase (i.e. not part of a subscription or discount)
  • The competitor’s lower price must be listed on an e-commerce marketplace (i.e. not an offline quote)
  • All price matching will be done in USD ($)
  • A Pond5 item will not be price matched at a lower price than our minimum prices:
    • Video HD: $25
    • Video 4K: $50
    • Video SD: $15
    • Music: $15
    • After Effects: $5
    • Sound Effects: $2
    • Photos: $5
    • Illustrations: $5
    • 3D Models: $5

Pond5 may run tests of the Price Match Guarantee and may amend these terms at any time.

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