Using the FTP (File Transfer Protocol) Uploader

To upload files via FTP, you need to first set a password for the FTP uploader. The password needs to be at least eight characters long and different than the one you use to log in to Pond5. (You can reset this anytime from your FTP settings or the “Upload New File” pop-up.)

To navigate to your FTP Settings:

In your Dashboard, click on “ACCOUNT,” then “FTP.” You can see your FTP username and choose your password here.


Make sure you have a suitable FTP client installed on your computer. If you do not have one, we suggest a file-management tool comparable to FileZilla.

Open your FTP client and enter the following information:

Username: (your username)
Password: (the FTP password you set)
Port: (leave blank)

Connect to the server. When you see the message: “Status: Directory listing successful,” you will know you have signed on successfully.

You can now start uploading by dragging items from your desktop to the remote site window.

Model/property releases should be put in the “Release” folder.

After the upload is completed, your files go through our system, where they’re scrubbed for metadata and low-resolution preview files are created.

If files are rejected by our system, they will display as “Processing Failed” at the top of your Uploads page, with a message for the reason.

Files that are accepted by our system will first appear in your Uploads page in a “Processing” status. Once the status displays “Needs Edits,” your uploads are ready for editing, meaning you can start tagging.

Still need help? Contact us!

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