Buyer FAQ
How Do I Find Specific Content?
Do You Have Researchers on Hand?
How Do I Download A Preview?
How Do I Know If A File Has A Release?
How Do I Search For Media?
How Do I Start Purchasing?
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Purchasing
Best Price Guarantee
Can I Pay By Purchase Order?
Does Pond5 Collect Tax?
How Can I Get A Discount?
How Do I Checkout?
How Do I Get a Receipt or Proof of Purchase?
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Technical Topics
Do You Offer Conversion Services?
How Can I Embed A Media File On My Website?
Usage and Licensing
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How to Dispute/Clear a YouTube Content ID Claim
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How to Dispute/Clear Copyright Claims with Facebook (Meta)
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How to Dispute/Clear Copyright Claims with Instagram
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How to Dispute/Clear Copyright Claims with TikTok
All About Our Licenses
Editorial to Commercial Upgrade
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Downloading
Downloading Purchases
Issues With Purchase
Stalled Download
Adobe Add-On
How do I bulk download files?
How Do I Install the Adobe Premiere Pro® Pond5 Add-On?
How Do I Replace Low Res Files With High Res Files?
What is the Pond5 Add-On for Premiere Pro?
Why Can I Not See All My Files or Purchases in the Add-On?
Working With Media