Getting Started

How Do I Find Specific Content?

Do You Have Researchers on Hand?

How Do I Download A Preview?

How Do I Know If A File Has A Release?

How Do I Search For Media?

How Do I Start Purchasing?

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Purchasing

Best Price Guarantee

Can I Pay By Purchase Order?

Does Pond5 Collect Tax?

How Can I Get A Discount?

How Do I Checkout?

How Do I Get a Receipt or Proof of Purchase?

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Technical Topics

Do You Offer Conversion Services?

How Can I Embed A Media File On My Website?

How Can I Unsubscribe from Pond5 Marketing Emails?

How Can I Unsubscribe from Pond5 Trustpilot Prompts?

Usage and Licensing

★ How to Dispute/Clear a YouTube Content ID Claim

★ How to Dispute/Clear Copyright Claims with Facebook (Meta)

★ How to Dispute/Clear Copyright Claims with Instagram

★ How to Dispute/Clear Copyright Claims with TikTok

All About Our Licenses

Editorial to Commercial Upgrade

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Downloading

Downloading Purchases

Issues With Purchase

Stalled Download

Adobe Add-On

How Do I Replace Low Res Files With High Res Files?

Why Can I Not See All My Files or Purchases in the Add-On?

Working With Media

RAW File .zip Bundles

Raw File Display On Site

Why Does My Raw File Look Different Than What's On The Site?

Working With PSD / Photoshop Templates

Everything to Know About Pond5 + Shutterstock | Buyer FAQs

Do I Now Contact Shutterstock Instead of Pond5 When I Have Questions or Issues?

Do I Need to Take Any action?

Will Pond5 Credits Work On Shutterstock?

Will Pond5 Discount Codes Work On Shutterstock?

What if I Already License Content From Both Sites? Will My Accounts Be Merged?

Will the Content License Agreement Change?

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