after effects purchase


I recently purchased an AE Smoke Opener and the program is not working I am using Adobe CC. the files are in Quicktime. Any Suggestions?


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    Please know that our AE templates can only be opened in Adobe After Effects, so the template will not open in Adobe CC. 

    Please open up the file in Adobe AE software. If you are still receiving a message that files are missing, and you are on a windows desktop (which doesn’t have the required codec prores), you will need to instal quicktime player. Quicktime player is an official programme from Apple, which you can download here --> https://support.apple.com/downloads/quicktime

    Once downloaded, restart and try opening the template again and your software should be able to read the mov file.

    If you are still unable to open the file, please reach out to our support team with relevant screenshots and we will be happy to assist you further. 


    Official comment By Isabel  -  Comment actions Permalink
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    it says it is missing files.


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