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why is the voice still on the downloaded clip?

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I just purchased a clip on military drums but the downloaded version still has the embedded female voice saying Pond5.com. How do I delete the voice?

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    Hi Ricardo369,

    It sounds like you've downloaded one of our audio watermarked previews, rather than your full purchase. Be sure to follow these instructions to find your complete purchase. If you have any trouble, please contact us directly.

    Official comment By Jonathan  -  Comment actions Permalink
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