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ftp password problem

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i m not contact ftp server. username ok but password failed message.
my password is correct, I'm sure.

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    Hi there,

    Your FTP password is set separately from your normal Pond5 login password. Be sure to set it by clicking on "+ upload new file" on your uploads page, then using the FTP password field in the bottom left of the pop up window that appears. If you still have trouble, shoot us a message at support@pond5.com and we'll be happy to help. :)

    Official comment By Jonathan  -  Comment actions Permalink
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    I have the same problem. Login in order, and the password is incorrect . I set it by clicking on "+ upload new file" on my uploads page, then using the FTP password field in the bottom left of the pop up window that appears.
    I tried to enter the old password....

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