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I just paied the video ~ but i cant download it ~ its keep loading ~ please help~~

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I just paied the video ~ but i cant download it ~ its keep loading ~ please help~~

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    I can see that we have already taken care of you. If you require assistance in future,  please know you can always write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away

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