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Downloading is not working

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I try to download purchased image, but I only see animated icon above the download link.

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    I see someone from our team has already taken care of you today. Should you require any future assistance, please reach out to us directly at support@pond5.com and we will be happy to take care of you right away.

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    i downloaded a clip 20 minutes ago and it is corrupted . where can i find the clip to re download

     

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    Hi Renee, we're sorry to hear you are experiencing problems with your download. I have run a few conversions on this file so one of these should work for you. Simply go to Your Username > Downloads > then click Download. There should be at least one new version available for your file, and you are welcome to download any or all versions, to see which codec works best for you.

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