All my files are gone.


Hello! I don't know what happens to my account? All my files are gone, and files that were pending are now rejected, but the letter from the curator didn't come.


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    Hey guys,

    As part of our ongoing collection cleanup, we have updated the criteria necessary to maintain a portfolio on Pond5. We have reached out to you directly via email letting you know the information required. We appreciate your cooperation and understanding.

    Official comment By Isabel  -  Comment actions Permalink
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    I encountered the same problem

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    I also have the same problem

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    Have the same problem. Do not displayed all of the approved files. And not edited footages already removed.

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    .... already rejected.

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    We have reached out to everyone directly. If anyone else runs into this issue, please reach out to us at support@pond5.com and we will happy to take care of you right away :) 

    By Isabel  -   - 
    Comment actions Permalink
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    Same problem! ( Isabel, can you help to verify my account? Thanks!

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    Hey Sergey, 

    Please know that we have contacted you directly via email and are happy to work with you to resolve this issue as soon as possible.

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