Cómo descargar el contenido comprado

Downloading Active Purchases

Once you purchase a file, you will be automatically redirected to your Downloads page and your downloads stay active for 14 days.

To navigate to your Downloads page, sign into your account > hover cursor over your account avatar > Click on My Downloads

To download a file, look under Active Downloads and click on DOWNLOAD.

The available SIZES / FORMATS will display and click download to start downloading.

Note: You may have the option to download other FORMATS under the download button, so choose the best version for your system

Screen_Shot_2021-03-24_at_3.44.19_PM.png

 

Downloading Purchases After 14 Days

Your downloads stay active for 14 days after purchase. If you do not see a purchase under Active Downloads, check your Order History section. You can reactivate purchases by clicking 1 reactivation left.  *Note: after you reactivate a transaction, it will be moved up into your "Active Downloads" section. Please refresh the page in your browser for the download button to appear.

 

Screen_Shot_2021-03-24_at_3.58.54_PM.png

*Please note: individual items in transactions containing multiple assets will not have reactivation buttons; you'll need to find the transaction listed as "multiple items" to reactivate it

Screen_Shot_2021-03-24_at_4.01.50_PM.png

 

If you are the license or seat holder, you may download your purchase as many times as you need. If you are unable to reactivate a purchase on your own, just Contact Us.

 

Have a file that will not download? Please review our Stalled Download article, or reach out to us at support@pond5.com for immediate assistance.

¿Fue útil este artículo?
Usuarios a los que les pareció útil: 2 de 7
¿Tiene más preguntas? Enviar una solicitud

0 comentarios

Inicie sesión para dejar un comentario.