Why Can I Not See All My Files or Purchases in the Add-On?

Missing Files

Adobe Premiere Pro primarily handles video and audio so your collections in the Add-On will include video, music, and sound effect files at your fingertips. For all other media types, please download directly from Pond5.com.

Missing Downloads

Your Downloads page in the Add-On will include only Active downloads. Please note, downloads stay active for a two week period. Checkout Downloading Purchases for reactivation instructions.

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