I'm an author. How can I delete a file from the Upload, to replace it with a better copy?


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    Hi Sergey,

    Our customer service team can help you with that, no problem. Just send us a message, including details like the clipIDs for the content you'd like to replace.

    Comentario oficial By Jonathan  -  Acciones de comentarios Permalink
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    it would save a lot of time for your service team if your site developers could create a system whereby an author could replace a file themselves.
    Keep the description, meta tags etc (editable) and just simply replace with the updated version. Could be a function / link within the edit file page: "Upload a new replacement file".
    But perhaps it would then need to be curated by admin to make sure all is correct?

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    @David - Yup, that's exactly why we don't allow that. There's simply too much potential for abuse. But it's pretty easy to save and transfer the metadata, especially if you're good with CSV files.

    By Jonathan  -   - 
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