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having trouble downloading my purchase can u help me

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    Hello
    I usually buy a user with sound effects.
    Recently re-issued as a credit card payment is not received the problems become.


    Your Payment Was Not Completed!

    For some reason, your payment did not go through. Please check your credit card information and try again. If you're receiving this message repeatedly, there may be an issue with your card.
    Your account has NOT been charged.

    Payment Details
    Transaction ID: 1260336
    Amount: 35.98

    Currency: USD

    Please answer why this is problem?

    By Jay Park  -   - 
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    Am receiving the same problem on my screen for weeks now
    Your Payment Was Not Completed!

    For some reason, your payment did not go through. Please check your credit card information and try again. If you're receiving this message repeatedly, there may be an issue with your card.

    Your account has NOT been charged.

    Pls, anyone.... Help

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