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Can't 'Purchase' Free Archive Footage


I attempt to 'purchase' free NASA archive footage, so I put it in my cart, go to purchase and hit continue. However a message pops up, "Failed to process the transaction. Please contact support." Any help?


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    Hey Jared,

    We are sorry to hear that you were experiencing issues. I have reviewed your account and it would seem that it was missing some settings. I have manually adjusted the account and these changes should now have resolved the issues you were having. You should now be able to purchase your items without any further problems. 


    Please feel free to reach out to support@pond5.com if you require immediate assistance.

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