I can't download my purchase

Hi Yi, we want to resolve this problem for you as soon as possible, so I have reached out to you via email directly

same problem, please fix it

Hi Matt, your problem should now be resolved. Please try downloading your files again from your Downloads page

Hello, 

I have the same problem. I can't download my files and my deadline is tomorrow. 

The download page is blank, I can't see any of my files. :/

Hi Marion, we're glad we were able to take care of this problem for you this morning. Should you require assistance again, you can always reach out to us directly at support@pond5.com. 

Hi,

Same problem as everyone else - I can't download the my file.

Sorry to hear you are having trouble downloading this file. I have sent another version to your email via wetransfer, which should hopefully open fine for you.
Please contact us directly at support@pond5.com if you continue experiencing issues with the new version.