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ID Verification Problem


This morning i`ve recieved your message

``We’ve been trying to reach you. You have 24 hours left to verify your Pond5 identity. We’re collecting this information to better protect your account and prevent fraud.``

``This is your final notice, if you’re unable to verify within the next 24 hours, your account may be temporarily suspended.``

I found this email accidentally in promotion sector of my gmail.

In your mail there is tab Verify Now and i can not click on it.It acts like it is flat image.


No one contacted me directly before about this issue.

I can not find way to verify my account on my account settings on Pond5 website.

I am really disappointed!


Kind Regards


Purple Visions

2 kommenttia

  • Avatar

    Hey guys, we’re sorry for the confusion this email may have caused. The only people who should have gotten this email are contributors with unverified accounts. This is part of our effort to prevent fraud and make the marketplace safer for everyone. Unfortunately due to a technical error, this email was sent out to unintended recipients. 

    If this is the first time you've received an email like this, and the verification link does not work properly as you have mentioned, then you were not meant to receive this email, and can safely ignore it. If you are an artist who has already verified their account, we apologize for the extra email.

  • Avatar

    I have resieved the same email. But I verified myself long time ago.

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