Getting Started With a Subscription

If you are needing help getting started with purchasing using your Pond5 account, check out our Buyer Getting Started FAQ.

Checking the Status of Your Subscription

You can always see details about your current Subscription by visiting your Subscription Page. To find the My Subscription: Sign into your account > Hover cursor over your account avatar > Click on Dashboard > Account > Subscription

 On the My Subscription page you will find:

• Your current type of Subscription
• Number of available downloads
• Download Refill Date
• Renewal Date
• Subscription Charge
• Subscription Status 

Searching For Media Within Subscriptions

To get started on searching see How Do I Search For Media? To search through our subscription collection, you can navigate to the Subscriptions Page or simply set a filter.

To set Subscription filter:

• Type your keywords in our search bar
• Choose your media type by selecting from the drop down menu
• Hit the search icon or ENTER
• On the left-hand side of the page, find the search filters and the "collections" section
• Check the Subscription box to set filter the search results to subscription content

To preview a file, hover your cursor over the thumbnail. The file will display as "AVAILABLE IN SUBSCRIPTION." To open a full page preview, click on the file thumbnail.

Downloading From the Subscription Collection

When logged into your Subscription account, you will be eligible to take advantage of your free downloads. The number of your remaining free downloads will display in your cart or on a subscription item’s download icon and all files in our core library will display with a price.

When you are ready to use one of your free Subscription downloads, you can download instantly by clicking Download on a file’s full preview page.

Alternatively, you can add any files into your cart and can either choose to use one of your free Subscription downloads. There should be no charge listed for subscription items.

To learn more see How Do Subscription Downloads Work? and check out How/Where Do I Download My Purchase?

Understanding Your Cart

When logged into your subscription account, the items in your cart will be divided into two sections:

• Subscription Items
  • If you would like to use one of your subscription downloads, simply click DOWNLOAD NOW.
• Core Library Items
  • All core library items will display with an a-la-carte price
    

Still need help? Contact us!