Membership Was Not Renewed
If your membership was not automatically renewed, then there may be an issue with your payment information.
- To confirm and change your payment method:
- Log into your account > Hover cursor over account avatar > Click on Dashboard > Account > Membership
- For more information see How Do I Manage My Membership Account?
Unable to Checkout
If you are not able to complete the checkout process please confirm that your billing information is correct.
- Check to see if you have input the correct card security code
- For most cards, the security code is a three digit code on the back of the card
- American Express credit card security codes are located on the front of the card
- Try contacting your card’s customer support by calling the number on the back of your credit card
- Try the PayPal method
- If you continue to experience issues, please contact us.
For general help with purchasing, see How Do I Checkout?
Issues With a Membership Purchase/Download
If you are experiencing any technical issues with one of your membership purchases or downloads, please contact us. To learn about returns/exchanges on membership content, see How Do I Return/Exchange My Free Membership Download?
Still need help? Contact us!
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