Avatar
Aucune

PENDING problem

S’abonner

Uploaded mine in a month ago, still pending. Is everything okay, guys?

5 commentaires

Sort by: Date Votes
  • Avatar

    Hey Dmitry, 

    Apologies for any delay during this busy period. It looks like the last items on your account uploaded to the queue for curation were on the 16th of December. Rest assured, our curators are going through everything as quickly and carefully as possible. You will receive a message shortly, once your files have been reviewed. 

    Please feel free to reach out to support@pond5.com if you have any additional questions.

    Commentaire officiel By Isabel Wynne  -  Actions pour les commentaires Permalien
  • Avatar

    I uploaded multiple clips weeks ago and they have yet to be approved.  Also, I'm getting errors on any new clips I try to upload.

    What's going on?

     

  • Avatar

    Hello Michael,

    Firstly, we apologise for the delay. Our review times have been a bit longer lately due to the busy Christmas period. Please know our curator team are hard at work, going through everything as quickly and carefully as possible. You will receive a message shortly once your files have been reviewed. 


    Secondly, our technology team has resolved the uploading issue we had been experiencing over the past few ays, so please feel free to start uploading again. Apologies again for any inconvenience caused in the meantime.

     

    Please don't hesitate to reach out if you require further assistance. 

  • Avatar

    Guys, this is really funny. My items are STILL PENDING there. Christmas period is okay but almost 2 months? Do you have three or four specialists working a bunch of work out there? Just curious.

  • Avatar

    Hi Dmitry,  we're very sorry about the delay in reviewing your tracks. We have sent a request to our curator team to see can somebody can review your files as soon as possible. You will receive a message shortly once your tracks have been reviewed. 

    Thank you for your continued patience and understanding. 

Vous devez vous connecter pour laisser un commentaire.