I'm trying to upload animations with with embedded alpha channel, but for some reason it doesn't show in both preview images and preview video. It shows black background instead of checkerboard. I've tried quicktime PNG, Animation and ProRes but result is the same. I'm sure that alpha is present in the files, because it shows properly in AE and even in Mac Finder.
Hey Olha,
This is a feature which was recently changed and now the way that alpha video are displayed on our site, a black background representing the transparent area. Please ensure that you mention that they contain an alpha when submitting files to curator, so they will mark them as Alpha Channel - YES.
If you have any other questions, please reach out to our support team at support@pond5.com. We will be happy to help!
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