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Approved files not showing up in portfolio

S’abonner

I have 3 batches of files approved on 7th of april, (4 days ago) but my dashboard showing only 1 file online. Is this usual time for files to appear or something is wrong? How can i check that?? 

6 commentaires

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    Hello Miljana, 

    Please keep in mind that once files are approved, they still need to be completely loaded in the database and indexed (which is a behind the scenes process). Rest assured, I have reviewed your approved files and they will be appearing online by the end of today :)

    Commentaire officiel By Isabel Wynne  -  Actions pour les commentaires Permalien
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    Nicee!! Thank you!!

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    Hello. me I have the same problem. Do you know when will I have have on sale my photos??? Mi site says there 103 items but no one can be showed. Thank you very much

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    Hey Pablo! So same again here, your approved files still need to be loaded onto the database. They should be appearing for sale by early next week at the latest. 
    In the meantime, feel free to continue uploading more great content!

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    Still nothing, im standing on 1 file online and not uploading new files, cos i think something must be wrong - it is 12 days since approval, impossible system needs 12 days to put files online....or it does....

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    Hello Miljana, 

    We have confirmed that there is a bug at the site at the moment, which is unfortunately displaying a discrepancy amount of files on artist profiles, which have recently had files approved. Rest assured, all your files are still appearing online for sale. You can find for your online files by entering Artist:[your username] into the search bar.

    Please accept our apologies for the inconvenience. Our engineers are aware and working on a solution as we speak and expect to have a fix shortly.
    We appreciate your kind patience and confidence in us in the meantime. 

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