Recently uploaded media does not show on my artist page although its status is "Online"


Hi !

I recently uploaded a batch of media, it got reviewed and on my upload page the status of all those clips is "Online". 

However, these clips do not show up on my artist page, and they cannot be found via the search feature.


Please help me resolve this issue.

Thanks and best regards ! 

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    Hey Bernhard, 

    Thank for reaching out; this is due to indexing. When your files are approved, they just need to be indexed into the system, a process which can take a few hours to a couple of days. Rest assured, your files will shortly be available for sale.

     I have reviewed your account and all your recently approved files appear to be displaying online now :)

    Please don't hesitate to reach out to us with any further questions. 

    Commentaire officiel By Isabel  -  Actions pour les commentaires Permalien
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