Images Rotating


Recently, whenever I upload an image taken in portrait orientation, Pond5's upload FTP turns the images to landscape orientation. It's almost as if the system is no longer accepting photos uploaded in portrait orientation.

Even if I rotate the picture into landscape and then upload, the problem is not corrected. This problem just recently started. What can I do?

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    Hi Darlene,

    If you could please, send a detailed message to our customer support team via support@pond5.com. Be sure to include some clipIDs for items that were rotated by our system, and we'll be happy to investigate.

    Commentaire officiel By Jonathan  -  Actions pour les commentaires Permalien
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