Can't verify my email.


Hello! I've been pushing "send confirmation email" button a number of times, but I still haven't recieved a single letter with confirmation link from Pond5. What do I do?

14 commentaires

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    Hi Vladimir,
    No worries, we no longer actually require that verification, but I went ahead and took care of that for you so you're all set. :)

    Commentaire officiel By Jonathan  -  Actions pour les commentaires Permalien
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    Hi, Jonathan. I'm having the same problem. I know it's not required, but I'd appreciate if you could "force" my email confirmation as well. Thanks!

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    P.S. It appears that this step is still required! The upload page says I can't upload anything until I confirm my email address.

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    @Thomas - I'm actually showing your account with a confirmed email already. :)

    By Jonathan  -   - 
    Actions pour les commentaires Permalien
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    Yup, it was taken care of in a back channel (e.g., I filed a ticket). Thanks!

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     Hello guys, I am here with the same problem. I cannot uploud anything until I confirm the email from Pond5 that I haven't receive. Can you help me with that?




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    Aloha, I am having the same problem.

    I just signed up and would like to upload but it shows that I need email verification. I am not receiving any emails from you.

    I am a professional producer and feel that I can contribute to this community.

    Any help would be greatly appreciated.

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    I have the same problem and cannot upload my files, is there any chance You can solve it?

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    im having the same problem. no email verification.  what should i do.  i cant download any videos

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    I'm having the same problem. Help appreciated. Thank you :) 

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    Hello! I've been pushing "send confirmation email" button, but I still haven't recieved a mail with confirmation link from Pond5.Please help me

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    Great, I see that we  have already taken care of each of you directly. Should you run into any other problems, please know you can always write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be more than happy to provide immediate support.  

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    I am having the very same problem that im trying to send the verification Email and i get nothing in my email!

    -Ville Kärki

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    Hi Ville, I can see that we have already taken care of you today :)

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