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I can't download my purchase

S’abonner

I can't download my purchase. Please check. thank you

37 commentaires

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    Hi Yi, we want to resolve this problem for you as soon as possible, so I have reached out to you via email directly

    By Isabel  -   - 
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    same problem, please fix it

    By devonrama  -   - 
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    Hi Matt, your problem should now be resolved. Please try downloading your files again from your Downloads page

    By Isabel  -   - 
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    Hello, 

     

    I have the same problem. I can't download my files and my deadline is tomorrow. 

    The download page is blank, I can't see any of my files. :/

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    Hi Marion, we're glad we were able to take care of this problem for you this morning. Should you require assistance again, you can always reach out to us directly at support@pond5.com

    By Isabel  -   - 
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    Hi,

    Same problem as everyone else - I can't download the my file.

    By eazbailey  -   - 
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    Sorry to hear you are having trouble downloading this file. I have sent another version to your email via wetransfer, which should hopefully open fine for you.
    Please contact us directly at support@pond5.com if you continue experiencing issues with the new version.

    By Isabel  -   - 
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