I can't download my purchase



I bought a sound effect but when I click downloads I get an internal server error.

Please help.


3 commentaires

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    Hi Lis, wer'e very sorry to hear you are experiencing issues. After reviewing your account, everything appears to be  in order and you should be able to download this sound effect. I have transferred this file over to you via email, please let us know if you are still unable to open it and we will be happy to troubleshoot further. 

    Commentaire officiel By Isabel  -  Actions pour les commentaires Permalien
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    I bought 4 videos and i cant download one of the videos; it appear an error and cant do nothing about it; I need to send this video ASAP what can i do??



  • Avatar

    Great, I see that we have already helped you get this video working. If you ever require immediate assistance in the future, please know you can always write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.

    By Isabel  -   - 
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