Paid for nothing


Excuse me. I paid $9.99 for a download for a video and all it did was go to some XBOX music site where the music I paid for isn't even on there. I don't need Xbox music to play music from my computer-I have windows and other music formats for that. Where is the music I PAID for? Without the lady constantly repeating Pond5.com in the background. If that's what you do then I want a full refund-period. I don't have tie to wait to figure this thing out when a simple download should have worked. I didn't play for a music list or some radio station. I paid for a musical cut to use. Clip #8710904 is nowhere to found-even when I type it in. my receipt transaction number is1083788. Refund please!

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    Hi there,

    I've just sent you an email to the address on your account. My apologies for the poor experience you've had so far, but please rest assured that I'm here to help. :)

    There is nothing in Pond5's website that should be causing behavior like you have described. It may be prudent to do a sweep on your computer for viruses or malware; we believe this is the most likely cause of your experience.

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