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PP CC plug in problems

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I was able to install the plug in, download some free clips, but when I try and replace clip with the hi res version it does not load into PP and replace the low res. A hi res file has been downloaded to my folder in documents, hires 756193 PhotoJPEG blue seamless looping background d4223 L.mov, but if I just try to play it I get the error message "QuickTime Player can't open "hires 756193 PhotoJPEG blue seamless looping background d4223 L.mov"."

If I then try to import that into PP I get "Unsupported format or damaged file.

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    Hi there,

    I'm sorry for the trouble you're having there. Please send a detailed message to support@pond5.com and we'll be happy to help you troubleshoot the issue. :)

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