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Cant download template

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I cant download, push download then nothing happen 

 

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    Hey Quang. We have manually adjusted some settings on your account and you should now be able to download your purchased files. If you run into any other issues in future please contact us directly at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will happily take care of your problem immediately.

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