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I can't download my purchase

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Yesterday I bought a adobe after effects, and now I can't download. Is there any step that I am missing? I have until the 20th before it gets expired. 

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    Somebody from our team has contacted you directly, providing a downloadable link for the file which should hopefully work on your end. Should you encounter any further problem, please reach out to us directly at support@pond5.com and we will investigate this further for you.

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