I purchased a shopping cart of clips today and one of them is of very poor quality with all kinds of artifacts. Looks like a hack job compression. I'm trying to get my money back but after emails and phone calls to Customer Support I have yet to get any response whatsoever. This is the first time I've ever bought from Pond 5 and so far, not very impressive.
Hi Bob, we're sorry to hear you had a bad experience with the site. Apologies if there was any delay in getting back to you, I can assure you our team works around the clock to respond to each and every email. I see that someone from our team is already taking care of your refund request for you.
If you run into any other issues, please know you are welcome to write to us at support@pond5.com, phone us at +1 (646) 350-0410 or chat to us live and we will be happy to take care of you right away.
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