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I can't proceed the payment

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Hi there, 

I've tried to make purchase a music track https://www.pond5.com/music/1/065249597-epic.html#1 but its always report the transaction failure even though I use different cards included asking friends to help buying. 

 

Komentarze: 3

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    We are sorry to hear you are experiencing issues with the checkout process. We have reached out to you directly via email so that we can resolve this problem promptly. 

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    I am using my boss's visa to do the payment , and I have filled in all the required info. It does not go through .

     

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    @Alex - please write in to us at support@pond5.com so we can help you with your transaction. 

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