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Hello ! I loaded a song but did not pass even the processing stage, can not edit it to be sent to the review! What could be the problem?
Thank you and sorry for my English!

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    Hey Filip,

    Could you please try uploading your music track again incase there has been an error in the process? Please also ensure that your files are in accordance with our Audio Upload specifications, and that if you are using ftp you are uploading through the server - ftp.pond5.com. 

    We are experiencing technical difficulties with our recently updated uploader and have had some similar reports of files processing for longer than usual, some unfortunately disappearing.  Please know our engineers are aware and currently working hard for a fix as soon as possible. In the meantime, please attempt to upload the tracks again and let us know if you are still experiencing issues. 

    Comentário oficial By Isabel  -  Ações de comentário Permalink
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