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My batch of videos are pending for review for over 2-3 weeks now, is there anything i did wrong? Or are the files bugged?

 

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    Hello Hans, 

    Thank you for reaching out. I have reviewed your account and rest assured, your footage has been successfully submitted and is currently in the queue for curation. However, our current wait time for footage is unfortunately longer than normal, at 35 business days.

    Please accept our sincere apologies for this delay, our curators are working hard to reduce this wait time as quickly and effectively as we can. You will receive a message once your videos have been reviewed. In the meantime, please continue uploading content and we promise to get to it as soon as we can. 

    Don't hesitate to reach out to us again if we can assist with anything else. 

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    So, how long does review for audio tracks now last?

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    Hello Andrei, 

    Thank you for your continued patience and understanding. Please know I have alerted the audioteam to your files and we promise to get to them as soon as we can.

    Please do let us know if we can assist with anything else.

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    I've several audio tracks in queue (one for many weeks now). I was used to a review time of max 1 week. Is there something wrong with my files (lost in a sub dimension) or do they just need a simple push? Please let me know!

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    Hey David, 

    As always, we appreciate your continued patience and understanding. Our queue is unfortunately a little longer than usual but we expect your files to be reviewed by the end of the week. 

    Please feel free to reach out to our support team in the meantime if there is anything else that we can assist you with. 

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