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"Failed to process the transaction. Please contact support."

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I was able to download yesterday without issue but today and receiving this message at checkout.


Thanks

8 comentários

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    Hello Joe, 

    We're sorry about the issues you have been experiencing. Please know that we have manually re-adjusted the settings, so you should be able to download your purchased files now.
    Please don't hesitate to reach out to our support team if you require immediate assistance again, we are happy to help!

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    I've got the same exact problem, can you do something about this, guys? 

    Thanks

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    Hey Filip, I see that our support team has already taken care of this problem. 

    Don't hesitate to reach out again if we can assist with anything else.

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    I've got the same exact problem, please help me.

    Thank you.

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    Hello Zeng, I see that we have already taken care of you :)

     

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    I've got the same exact problem, please help me.

    Thank you.

    By noloser  -   - 
    1
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    I cannot complete the step PURCHASE. I'm from Vietnam

    Failed to process the transaction. Please contact support.

    HELP !

    By Qnonstop  -   - 
    0
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    Hi @Qnonstop - please contact support@pond5.com and we'll be happy to help with your transaction. 

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