Paid for nothing

Excuse me. I paid $9.99 for a download for a video and all it did was go to some XBOX music site where the music I paid for isn't even on there. I don't need Xbox music to play music from my computer-I have windows and other music formats for that. Where is the music I PAID for? Without the lady constantly repeating Pond5.com in the background. If that's what you do then I want a full refund-period. I don't have tie to wait to figure this thing out when a simple download should have worked. I didn't play for a music list or some radio station. I paid for a musical cut to use. Clip #8710904 is nowhere to found-even when I type it in. my receipt transaction number is1083788. Refund please!

Hi there,

I've just sent you an email to the address on your account. My apologies for the poor experience you've had so far, but please rest assured that I'm here to help. :)

There is nothing in Pond5's website that should be causing behavior like you have described. It may be prudent to do a sweep on your computer for viruses or malware; we believe this is the most likely cause of your experience.

Paid for nothing

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